Effective Date: January 1, 2025
At gbl.shop, we want you to be fully satisfied with your purchase. If you’re not, we’re here to help.
1. Right of Withdrawal (14 Days – EU Law)
In accordance with EU consumer protection laws, you may return your order within 14 calendar days of receiving the goods.
To request a return:
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Email contact@gbl.shop with your order number.
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Ship the unused, unopened item back in original condition.
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Include a copy of your order confirmation.
Return Address will be provided by support agent.
2. Return Conditions
✅ Product must be unused, unopened, and in original packaging
✅ Return must be initiated within 14 days of receipt
❌ Opened or used chemical products are non-returnable unless defective
❌ Custom or made-to-order items are non-returnable
3. Refunds
After inspecting the returned item, we will process your refund within 14 days using the original payment method. Subject to processing charges. Shipping fees are non-refundable unless the item was defective or shipped in error.
4. Damaged or Incorrect Items
If you received the wrong item or your product arrived damaged, contact us at contact@gbl.shop within 3 days of delivery. Please include photos of the damaged package or incorrect product.
We will either send a replacement, depending on the case.
5. Questions?
If you have any questions about returns or refunds, contact our customer support team at:
📧 Email: contact@gbl.shop
🌐 Website: https://gbl.shop